Privacy Policy

1. Introduction
Welcome to Meridian Artificial Intelligence ("Meridian," "we," "us," "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and engage with our AI deployment services.

2. Information We Collect

• Institutional Data: Operational workflows, business processes, decision patterns, and performance metrics shared during AI platform deployment and configuration. This data is used solely to build and optimize custom AI agents for your institution.

• Contact Information: Name, email address, phone number, job title, company name, and other business contact details you provide when you submit inquiries, request demos, or engage our services.

• Usage Data: Pages visited, time spent on site, browser type, IP address, device information, and interaction patterns collected automatically via cookies and analytics tools.

• Communications: Messages, feedback, and documentation exchanged through contact forms, email correspondence, project management systems, or during service delivery.

• Payment Information: Billing details, invoicing information, and payment records processed through secure third-party payment providers.

3. How We Use Your Information

• Service Delivery: To deploy, configure, and operate our AI agent platform for your institution, including system integration, workflow mapping, and ongoing platform maintenance.

• Platform Optimization: To train Small Language Models on your institutional workflows and decision patterns, ensuring agents deliver accurate and relevant outcomes specific to your operations.

• Performance Monitoring: To track agent performance metrics, identify optimization opportunities, and ensure service level agreements are met.

• Business Communications: To provide project updates, technical support, system notifications, and service-related correspondence.

• Marketing (Opt-in Only): To send newsletters, product updates, and information about new capabilities—only if you explicitly consent.

• Legal Compliance: To comply with applicable laws and regulations in UAE, MENA region, and international jurisdictions where we operate.

4. Information Sharing
We do not sell or rent your personal or institutional data. We may share information with:

• Service Providers: Cloud infrastructure providers, analytics platforms, communication tools, and payment processors. All third parties are contractually bound to protect your data and use it only for specified purposes.

• Strategic Partners: Nemko Digital (compliance framework), 36nine (regional AI expertise), and other partners who support service delivery. These partners are bound by confidentiality agreements.

• Legal Authorities: When required by law, court order, or to protect our rights, safety, property, or those of our clients and partners.

• Business Transitions: In the event of merger, acquisition, or asset sale, your information may be transferred to the acquiring entity, subject to the same privacy protections

5. Data Security and Retention
We implement industry-standard security measures to protect your information:

• Encryption: All data transmissions use HTTPS/TLS encryption. Sensitive institutional data is encrypted at rest.

• Access Controls: Role-based access restrictions ensure only authorized personnel can access specific data.

• Infrastructure Security: We use secure cloud infrastructure with regular security audits, intrusion detection, and vulnerability assessments.

• Compliance Frameworks: Our security practices align with SOC 2, GDPR, and regional data protection requirements through our partnership with Nemko Digital.

We retain your information for as long as necessary to:

• Fulfill service obligations and maintain platform operations

• Comply with legal, accounting, and regulatory requirements

• Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it according to data retention schedules and applicable regulations.

6. Your Rights
Depending on your jurisdiction, you may have the right to:

• Access: Request copies of the personal data we hold

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your data (subject to legal retention requirements)

• Restriction: Limit how we process your data in certain circumstances

• Portability: Receive your data in a structured, machine-readable format

• Objection: Object to certain processing activities, including marketing communications

• Withdrawal: Withdraw consent at any time for processing based on consent

To exercise these rights, contact us at privacy@meridianventures.xyz

7. Security Measures on International Data Transfes
We operate primarily in the MENA region but may transfer data internationally to service providers in other jurisdictions. When we do, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities

• Adequacy decisions by applicable data protection authorities

• Other lawful transfer mechanisms

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8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via:

• Updated "Last updated" date at the top of this policy

• Email notification to active clients

• Prominent notice on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us
For questions, concerns, or requests regarding your privacy or this policy:

Email: privacy@meridianventures.xyz

Disclaimer
This Privacy Policy is designed to provide transparency about Meridian's data practices and align with applicable privacy regulations. However, privacy laws vary by jurisdiction and evolve over time. For specific legal advice regarding your rights or our obligations, consult a qualified privacy professional or legal counsel in your jurisdiction.